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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jerry Scane

Jerry Scane

May 16, 2025

5  out of  5
rating by Jerry Scane
"Lad, Todd, and the whole team are very responsive."
We responded:
"Thank you, Jerry. Glad we are doing a great job for you - Lad "
Profile photo of Brittney Gates

Brittney Gates

May 16, 2025

5  out of  5
rating by Brittney Gates
"Ross is absolutely wonderful! Very thorough and responsive. I never have to wait long for any information. He is on top of things! Definitely an asset to their team!"
We responded:
"Brittney - thanks for recognizing Ross. He is a really good young man. Lad "
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Chris Jackson

May 15, 2025

5  out of  5
rating by Chris Jackson
"Always a pleasure working with them. Ross was able to assist me with taking care of my premium as well as finding some things to help me save. He provided exceptional customer service."
We responded:
"Chris - thanks for your business and recognizing Ross for his service. He truly enjoys the customer interaction. Lad"
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Andy Dahl

May 12, 2025

5  out of  5
rating by Andy Dahl
"Thanks to Ross for helping me get a new car added to my policy. He really went above and beyond to get everything just right. Thanks!"
We responded:
"Thank you, Andy! We pride ourselves on outstanding service - going above and beyond. "
Profile photo of Heather Ross

Heather Ross

May 12, 2025

5  out of  5
rating by Heather Ross
"Kaila has been awesome! She is super efficient, friendly and very helpful! (((💚)))"
We responded:
"Kaila is a rockstar!! So blessed to have her on my team helping customers like you. Thank you for your business. Lad"
Profile photo of Philip Durant

Philip Durant

May 9, 2025

5  out of  5
rating by Philip Durant
"Lad and his team are great! Ross does an excellent job of following up and takes great care of us. Thank you!"
We responded:
"Thanks, Philip. I appreciate you and Tiffany trusting me with your insurance all of these years. It is refreshing to have customers like you. Lad"
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Amy Pippin

May 7, 2025

5  out of  5
rating by Amy Pippin
"Ross not only made adding my new car to our policy a breeze, he saved us SO much money in the long run!! Constant communication, updates and calls to make sure that understood every step of the process! Thanks Ross!! A+ customer service!"
We responded:
"Love the new car. Glad it is insured with Lad Drago State Farm! Sincerely appreciate your business. Lad"
Profile photo of Brian Turner

Brian Turner

April 30, 2025

5  out of  5
rating by Brian Turner
"Extremely helpful, very courteous, and pleasure to deal with."
We responded:
"Thank you, Brian. Really appreciate you trusting us with your insurance. Lad"
Profile photo of Kelsey Gates

Kelsey Gates

April 25, 2025

5  out of  5
rating by Kelsey Gates
"We’re very happy with the service Lad Drago provides. Not only are the staff knowledgeable but they’re very responsive and friendly! We’ve been with them for several years and haven’t considered changing companies once."
We responded:
"Kelsey - I sincerely appreciate your business and this review. We really pride ourselves on delivering the best service with a smile. Fortunately for us, there aren't many companies that do this! Thank you for doing business with me and my team. Lad"
Profile photo of Quint Flowers

Quint Flowers

April 23, 2025

5  out of  5
rating by Quint Flowers
"Awesome customer service, everytime!"
We responded:
"Hi, Quint. Our service is outstanding - a rarity in today's world. I would say we have the best office around. Thank you for your business and this review. Lad"
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zachary williams

April 22, 2025

5  out of  5
rating by zachary williams
"The best."
We responded:
"Zachary - you absolutely nailed it in two words!! Thank you for your business and your trust in the Lad Drago State Farm team. Lad"
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Bill Varner

April 21, 2025

5  out of  5
rating by Bill Varner
"When we moved to the Eastern Shore, I asked my realtor for the name of a good insurance agency. She referred me to Len Dragoand I have been very happy with them."
We responded:
"Bill - sounds like you had a very smart realtor!!! Thank you for doing business with my office. Hope you are enjoying the Eastern Shore. Lad"
Profile photo of Sabrina Krenek

Sabrina Krenek

April 18, 2025

5  out of  5
rating by Sabrina Krenek
"I locked my keys in my car and had to request a locksmith come to unlock it for me. I spoke with the insurance company and they assured me (up to a certain amount) would be refunded to me since I have roadside assistance. I got the receipt from the locksmith and emailed Antonio. He responded within minutes, eager to assist and very kind. He remedied the situation and I was taken care of promptly. Thank you Antonio!"
We responded:
"Hi, Sabrina. Yes, Antonio is awesome when our customers are in a bind and need assistance. He prides himself on delivering the best service possible. Thank you for this review and for trusting us with your business. Lad"
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Rusty Twigg

April 16, 2025

5  out of  5
rating by Rusty Twigg
"Always the best, most efficient and friendliest service."
We responded:
"Rusty - thanks to you and Lauren for your business. Really glad to have you as customers. I concur - "always the best"!! Lad"
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Linda Stringer

April 16, 2025

5  out of  5
rating by Linda Stringer
"Always fast,efficient, friendly service. Thanks Katie"
We responded:
"Hi, Linda. Thank you for this shout out to my office and Katie. I appreciate you and Michael trusting me with your insurance since 2007!! Lad"
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Andrew Staley

April 15, 2025

5  out of  5
rating by Andrew Staley
"Katie has been fantastic to work with. To say she was professional and hospitable would be an understatement. She has shown initiative like I’ve never seen before. Communication and follow up with precision. Highly recommend you pick Katie to work with!"
We responded:
"Thank you, Andrew. Appreciate your business. So glad you got the red carpet treatment from Katie - she is an asset to me, my team and our customers. Lad"
Profile photo of Perry A

Perry A

April 15, 2025

5  out of  5
rating by Perry A
"Lad Drago has been our agent for the past two years. He and his staff have always been very helpful, courteous, and timely in answering our questions and providing us with the coverage we want. We highly recommend him."
We responded:
"Hi, Perry. Sincerely appreciate this review. We are one of the few insurance agencies that still know how to deliver outstanding service - we pride ourselves on this. Lad"
Profile photo of Dennis Ferrell

Dennis Ferrell

April 15, 2025

5  out of  5
rating by Dennis Ferrell
"Great and very fast service"
We responded:
"Thanks, Dennis. We are certainly both great and fast :) Lad "
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Tim Nevitt

April 12, 2025

5  out of  5
rating by Tim Nevitt
"Allison "Rocks" Client Service > Beyond"
We responded:
"Tim - Allison is definitely a customer service rockstar!! thanks for recognizing her efforts. I appreciate you and Mary trusting us with your insurance! Lad"
Profile photo of Christopher Pruitt

Christopher Pruitt

April 11, 2025

5  out of  5
rating by Christopher Pruitt
"If you are in need of insurance, and you are searching for an agency that will provide honest, professional, and timely service, then look no further than Lad Drago Insurance and Financial Services. I simply sent an email in the middle of the night that said that I wanted to talk to someone about insurance. First thing the next morning, I received a call and an email from Kaila English. She immediately began to answer my questions, address my concerns, and provide honest and compassionate service without any pressure to purchase. In just a bit, I had new home and auto policies, with better coverage for less money. After twenty years with ALFA, I felt completely comfortable changing to State Farm. Kaila English was absolutely wonderful! She was so easy to talk to, and she was extremely knowledgeable. After our insurance purchase was complete, my wife and I agreed that we had made the right decision in choosing Lad Drago Insurance. Even though Kaila took care of our insurance needs, I was impressed by the fact that Mr. Drago took the time to email me. He also sent a text with their contact information. Once again, these are good folks. They will meet your needs while making you feel like family!"
We responded:
"Chris - thank you so much for this fantastic review and praise for Kaila. I sincerely appreciate you trusting our office with your insurance coverages. Leaving a company that you have been with for years can be tough and I assure you that you and your family will never regret the decision to change to Lad Drago State Farm. Lad"
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James Stevens

April 9, 2025

5  out of  5
rating by James Stevens
"I’ve had the pleasure of working alongside Aaron Rea from the Lad Drago State Farm office on numerous insurance claims as a roofing contractor, and I can’t say enough good things about him. Aaron is knowledgeable, responsive, and truly goes above and beyond to help his clients navigate the often stressful claims process. His professionalism and attention to detail make my job smoother and ensure homeowners get the support they need. If you’re looking for an agent who genuinely cares and puts in the work, Aaron is your guy. Highly recommend!"
We responded:
"Thank you, James. Aaron is all the things you say in your review. He personally cares about making sure our customers have outstanding coverage and are getting the absolute best value. Appreciate your review. Lad"
Profile photo of Wesley Jenkins

Wesley Jenkins

April 1, 2025

5  out of  5
rating by Wesley Jenkins
"Great service and very knowledgeable about what I needed and how to protect my family for the future."
We responded:
"Wesley - thanks for this review and your business. Our mission is to give you options to protect your family forma financial difficulty. Appreciate you giving us that opportunity. Lad "
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Douglas Hope

March 31, 2025

5  out of  5
rating by Douglas Hope
"I worked with Aaron Rea for a boat loan. I seldom do reviews but Aaron was amazing and wanted people to know. He was punctual, knowledgeable and very organized in dealing with my new policy. Would recommend him to anyone."
We responded:
"Thank you, Doug. Glad Aaron was able to efficiently assist you with insuring the “Lady Catherine”! "
Profile photo of Kelley Smart

Kelley Smart

March 27, 2025

5  out of  5
rating by Kelley Smart
"Aaron was AWESOME!!"
We responded:
"Thank you, Kelley. Aaron is AWESOME. Really appreciate your business. Lad Drago"
Profile photo of Shawn Taylor

Shawn Taylor

March 26, 2025

5  out of  5
rating by Shawn Taylor
"Thanks Kaila for answering all my questions today. Very helpful,"
We responded:
"Thanks for recognizing Kaila. She is a great team member and really enjoys helping customers like you. Lad"