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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Walter Killingsworth

October 22, 2026

5 out of 5 rating by Walter Killingsworth
"Lad Drago’s team, Kayla in particular, has been absolutely fantastic through a car accident claim. I would highly recommend them to anyone."
We responded:
"Thanks, Walter. Kaila is the perfect person to assist with claims. She in empathetic and knowledgeable on the process. I appreciate you recognizing her with this review. Lad"
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Bill Menefee

October 22, 2026

5 out of 5 rating by Bill Menefee
"Started a new account for my daughter, very helpful and ensured we received what we needed."
We responded:
"Thank you, Bill. Appreciate your business over the years!!! Lad"
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M M

October 21, 2026

5 out of 5 rating by M M
"To have an insurance agent that always answers the phone, has a local office that is readily accessible, and a staff that is not only knowledgeable, but extremely friendly is a great peace of mind. That’s all on top of the great policies I have with them. I’ve been with State Farm for a long time, with zero complaints. Thanks guys for all the help and support!"
We responded:
"Thanks, MM. We pride ourselves on answering the phone when it rings - sounds simple but very few businesses do it these days. Also, my team is very knowledgeable and gives solid advice to our customers. Thank you for your business and this great review. Lad"
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matthew dickinson

October 20, 2026

5 out of 5 rating by matthew dickinson
"Anytime I call they are immediately happy to help. And within a few minutes, anything that I need done is accomplished. Highly recommend."
We responded:
"Thanks, Matt. Being is sales and customer service yourself, you know how important timeliness and attention to detail matter. Appreciate you and Bree being my customers over all of these years. Lad "
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S Eden

October 20, 2026

5 out of 5 rating by S Eden
"Kaylee was wonderful. Solved problems with knowledge and was very patient."
We responded:
"Thank you, S. Kaylee is fantastic and an asset to my team. You are correct, she is very knowledgeable and polite. Appreciate you trusting Lad Drago State Farm with your business. Lad"
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Kolby Patterson

October 19, 2026

5 out of 5 rating by Kolby Patterson
"Conner is THE BEST!!! Very invested in making you feel comfortable about choosing Lad Drago and keeping customers informed and educated during scary times. I recommend asking for Conner anytime!!!"
We responded:
"Thanks, Kolby. Conner is awesome and has a very calming personality. Appreciate your business. Lad"
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Mike Bacon

October 16, 2026

5 out of 5 rating by Mike Bacon
"Kaila English did a review of all of four our policies with State Farm. She review was done very competently and all of her recommendations were very useful. In addition, she has subsequently been very responsive and helpful with questions which have arisen concerning coverages.

Highly recommend her and the Lad Drago agency."
We responded:
"Mike - thanks for recognizing Kaila's great service. She is very competent and makes sure she gives sound insurance advice. Thanks for taking the time to give this review. Lad"
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Herschel Stanley

October 16, 2026

5 out of 5 rating by Herschel Stanley
"I want to Thank Antonio for always going above and beyond in assisting me with my insurance matters. He's very Friendly and Knowledgeable of all your insurance needs. I'm very happy that he's apart of the Lad Drago State Farm Group."
We responded:
"Thank you, Herschel. Antonio is extremely knowledgeable, professional and friendly. I too am glad he is part my team! Lad"
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Ashley Lowe

October 16, 2026

5 out of 5 rating by Ashley Lowe
"Conner took time to review our account and helped us find some discounts. He is very helpful and easy to work with."
We responded:
"Thanks, Ashley. Glad to have Keisha on my team."
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Megan Mattingly

October 14, 2026

5 out of 5 rating by Megan Mattingly
"Conner is wonderful!"
We responded:
"Thank you, Megan. Conner and I are really glad you are our customer. Lad"
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Cana Beth Waynick

October 14, 2026

5 out of 5 rating by Cana Beth Waynick
"Me and my husband have had a wonderful experience with this State Farm branch! We have worked with Connor, and his communication and customer service has been outstanding!"
We responded:
"Thank you, Cana. Conner is definitely outstanding :) Lad"
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MR Derrick McCovery

October 12, 2026

5 out of 5 rating by MR Derrick McCovery
"Conner is one of the best at state farm. Awesome Guy answer all questions and even goes above to help. Conner keep up the good work Sir 💯"
We responded:
"Thank you, Derrick. Conner always does and awesome job for our customers and out team. Appreciate your business and this review. Lad"
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Taylor Salek

October 9, 2026

5 out of 5 rating by Taylor Salek
"Connor was great! He was very helpful with our questions and knowledgable with our policy. He was personable and took time to speak with us. Thanks, Connor!"
We responded:
"Hi, Taylor. Yes, Conner is very personable and knowledgeable. You can certainly tell he loves what he does. Lad"
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Ronald M (Flippygrem)

October 7, 2026

5 out of 5 rating by Ronald M (Flippygrem)
"Connor Moore was wonderful in helping me set up adding a new vehicle to my policy! Things were quick and easy!"
We responded:
"Conner is a rock star around here. He really does a great job in providing great service to our customers. More reason to have a local agent. Thanks for this review. Lad"
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Tomika Vines

September 29, 2026

5 out of 5 rating by Tomika Vines
"The ladies at Lad Drago’s office are so friendly and helpful! Kayla is definitely a sweetheart!"
We responded:
"Thank you, Tomeka. Thanks for trusting us with your car insurance and life insurance."
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Audra Maxwell

September 29, 2026

5 out of 5 rating by Audra Maxwell
"Logan and Keisha have made for a pleasant experience. I appreciate the time they have both taken with me recently"
We responded:
"Thank you, Audra. Appreciate you recognizing Logan and Keisha for their outstanding service. Lad "
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Jennifer Hathcock

September 23, 2026

5 out of 5 rating by Jennifer Hathcock
"Thank you to Lad Dragos Office Staff, specifically Allison, for taking such amazing care of me and getting my policy changes made so fast! She is on the ball and very detailed in explaining everything, all the while, getting me the best rate possible. Thank you for the courtesy, the professionalism and excellent customer service. Awesome Job!!"
We responded:
"Jennifer - thanks so much. Appreciate you and Howard trusting us with your business all of these years. Glad y'all are customers!! Lad"
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Renee Marshall

September 22, 2026

5 out of 5 rating by Renee Marshall
"Connor was so helpful answering my questions and filing a windshield replacement claim for me. I’ve used this office for years and have always been pleased with the level of service they provide. Thanks again Connor!"
We responded:
"Renee - thank you for your business over the past few years. Really appreciate it. Conner is great with claims assistance! Thanks - Lad"
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Jake Spotswood

September 22, 2026

5 out of 5 rating by Jake Spotswood
"Conner is the man!!!"
We responded:
"Jake - Conner is the Customer Service Man!! Thanks for the shoutout for his outstanding service. Lad"
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Amber

September 22, 2026

5 out of 5 rating by Amber
"Connor M. was super helpful and got me some great coverage and deals."
We responded:
"Amber - thank you for your business. Great coverage and deals are our specialties. Conner is fantastic and providing the best value. :) Lad "
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Tim Tatum

September 22, 2026

5 out of 5 rating by Tim Tatum
"Conner and his manager went out of their way to handle my claim personally. I cannot thank them enough for their speed, dedication, and commitment to helping me out."
We responded:
"Tim - thank you for doing business with me and my team. So happy that Conner was able to assist you with your claim. This is the exact reason to have a local agent. Lad"
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Patrick Hale

September 17, 2026

5 out of 5 rating by Patrick Hale
"Antonio was extremely helpful during an issue with my homeowners insurance renewal process. His quick alert and fantastic communication was key to managing the situation and ensuring a smooth process on my end.

I can’t recommend him strongly enough or emphasize how much easier he made the entire process for me. 10/10. 5*. 100%."
We responded:
"Patrick - thanks so much for this 10/10 review. I totally agree that Antonio is fantastic. Appreciate your business - Lad"
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Walker Passons

September 17, 2026

5 out of 5 rating by Walker Passons
"Connor did a great job of letting me know about my insurance status!"
We responded:
"Thank you, Walker. Conner is definitely on his game. Glad he was able to take great care of you. Lad"
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Earl Talbot

September 10, 2026

5 out of 5 rating by Earl Talbot
"We have had Lad as our insurance agent for casualty coverage for our cottage in Fairhope for more than 15 years. This last year we had many demands from the carrier and Lad's colleague, Antonio Guardalabene, went the extra mile and made sure that all the requirements were met in time for the renewal. It was terrific service."
We responded:
"Earl - thanks for this great review. Antonio always goes the extra mile to make sure our customers are 100% satisfied. He really takes customer service to a new level. Rally appreciate your business over the past 15 years. Lad"
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Ronald Nero Sr

September 9, 2026

5 out of 5 rating by Ronald Nero Sr
"Lad Drago State Farm Insurance.
Anytime you go into the office you are always greeted with a smile."
We responded:
"Good seeing you in the office. Appreciate your patronage to me and my office. Thanks for this review and your business - Lad "