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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Johnston

April 23, 2026

5  out of  5
rating by Brian Johnston
"Allison was very polite, knowledgeable and a pleasure to work with."
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Lauren Hahn

April 23, 2026

5  out of  5
rating by Lauren Hahn
"Conner was awesome! He very helpful during our phone call yesterday."
We responded:
"Woo hoo!! Thank you, Lauren. 10/10 is our expectation every time we pick up the phone. Thank you for your business and for recognizing the awesome service you received from Ross."
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keri henning

April 18, 2026

5  out of  5
rating by keri henning
"Always a peaceful experience when I have a problem. Lad and his team are always professional, courteous, and go out of their way to help. Always 5 stars!"
We responded:
"Keri - this maybe the first time I have had someone refer to a "peaceful experience". I LOVE IT!!! Thank you so much for this review. It is good to know we are courteous and professional - not a lot of this still left in the world. Lad"
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Andrew Shaak

April 17, 2026

5  out of  5
rating by Andrew Shaak
"Kaley was super helpful over the phone and got me better coverage for less money. great customer service."
We responded:
"Andrew - Kaylee does a fantastic job assisting customers and advising on the best coverages. Glad you had a great experience with her and my office. Happy you are one of my customers. Lad"
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Emilio Amaya

April 14, 2026

5  out of  5
rating by Emilio Amaya
"Logan Smith represents the Lad Drago firm and State Farm corporation well. He has showcased a willingness to go up & beyond measure, helping me with my auto coverages and providing quick and extensive feedback that allowed me to make the correct choice and options for the future. Each time I interact with Lad Drago’s team they truly do act like a good neighbor and I continue to have my needs met no matter what the situation may be. If you are looking for insurance, I highly recommend Lad Drago’s team."
We responded:
"Emilio - we truly are a good neighbor to our customers. Logan is definitely an asset to me and my customers. Thank you for this review and your business. Lad"
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Brynn Brown

April 13, 2026

5  out of  5
rating by Brynn Brown
"Shout out to Conner for going above and beyond in helping me change up some of my insurance policies. He was so kind and I will definitely go to him for all of my insurance needs."
We responded:
"Hi, Brynn. Thank you for recognizing Conner for his outstanding service. Glad he was able to assist you with your changes. Thanks you for your business. Lad"
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Jacquelyn Snellman

April 10, 2026

5  out of  5
rating by Jacquelyn Snellman
"I always receive incredible service at Lad Drago’s office. I recently filed a claim and Logan made the process incredibly easy and stress free."
We responded:
"Jacquelyn - thanks for your review. It makes me happy to get reviews like this one recognizing great service from my team. Logan really does a fantastic job for me and my customers. I appreciate you and Michael doing business with us. Lad"
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Jeff T

April 9, 2026

5  out of  5
rating by Jeff T
"I love my insurance agent! I've been loyal to State Farm for many years, but when I moved to lower Alabama, I'm so glad I went with Lad. He was referred by my realtor, and not even the closest agent to where I was moving to. But they are awesome, and here is why. They have the friendliest staff. It's not like I call often, but they always treat me great on the phone, which is important. I recently called to get a new quote on my homeowners policy after putting on a new roof and windows, and Kaila noticed that I could save money by changing some things around with my car insurance. It's nice when you get that kind of personal service and it gives me the feeling they are looking out for me. State Farm has always given me good service, but it's wonderful when you get great service. Thank you for covering my home, cars, Medicare Gap, and umbrella insurance for all these years."
We responded:
"Jeff - thank you for this incredible review. My office is a unicorn when it comes to service and taking care of our customers. Most offices are all about pushing policies where we are about making sure our customers have what they want and need. Sincerely appreciate your business. Lad"
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John Sullivan

April 1, 2026

5  out of  5
rating by John Sullivan
"Wonderful for all 10 years we were in the area. Thank you, especially Katie and Logan."
We responded:
"John - thank you for your 10 years of patronage to my office. Here is hoping for 10 more :). Kaila and Logan are great and do a wonderful job taking care of our customers. Lad"
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Sharon Feaster

April 1, 2026

5  out of  5
rating by Sharon Feaster
"Conner is so helpful and willing to help! Highly recommend him!"
We responded:
"Sharon - I really appreciate this review and your business. I am glad that Conner was able to give you great service! Lad"
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Sydney Amador

April 1, 2026

5  out of  5
rating by Sydney Amador
"Super easy and friendly! Excellent policies. Would 10/10 recommend."
We responded:
"Thank you, Sydney. I love 10/10 ratings. Sincerely appreciate your business. Lad"
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Dora Lee

April 1, 2026

5  out of  5
rating by Dora Lee
"I was a walk in and the service I received was out standing . Conner walk me through some hard paper work and made some calls, to get answer so when I left state farm my policy was completely done I very satisfied with his smile and willingness to help Thanks Conner"
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rhonda helms

March 31, 2026

5  out of  5
rating by rhonda helms
"Purchased a new vehicle and I needed to add to my insurance and remove the old vehicle. The call was quickly answered and the change was made in a matter of minutes. What made the transaction better was the personable interaction."
We responded:
"Thanks, Rhonda. Glad that Logan was able to quickly take care of the car change with a personal touch. I sincerely appreciate your business - Lad"
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mark barrand

March 20, 2026

5  out of  5
rating by mark barrand
"Keisha went out of her way to help me with getting details on my policies with State Farm. She was responsive and accurate."
We responded:
"Thanks , Mark. So glad Keisha was able to help you out. Lad "
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Car Biz

March 17, 2026

5  out of  5
rating by Car Biz
"Thank you Connor for helping me with my move. You expedited the changes and contacted me and kept me updated and I appreciate you so much. You have always been a joy to work with you. Also save me some money thank you so much.V. Harris"
We responded:
"Thanks, Vicki. Missy is great and definitely an asset to me. Appreciate you!"
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Don Davis

March 16, 2026

5  out of  5
rating by Don Davis
"Been with them for several years. Had questions about homeowners. Answered quickly and to my satisfaction. It's why I stay here instead of shopping around."
We responded:
"Thank you, Don. Was happy to personal address your questions today. Thank you so much for trusting me and my team with your insurance. Lad"
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Whitney Scott

March 11, 2026

5  out of  5
rating by Whitney Scott
"Conner and Dustie really hit the mark for me. They both made switching to state farm such a easy, hassle-free experience."
We responded:
"Thank you, Whitney. I am not surprised you received excellent service from Dustie and Conner. Glad you changed your insurance to me and my team. Lad"
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Linda Blanshan-Conrady

March 2, 2026

5  out of  5
rating by Linda Blanshan-Conrady
"Connor was so polite and helpful, he saved me over $2000 on my homeowners insurance! Good bye allstate."
We responded:
"Linda - so glad to have you covered at Lad Drago State Farm. Conner is great and helpful. Please tell all of you friend about us. Lad"
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Donna Thompson

February 27, 2026

5  out of  5
rating by Donna Thompson
"Aaron Allan Rea was absolutely amazing!! Thank you for taking care of my personal life insurance needs. No underwriting and that as great. What an awesome policy. Lad Drago, State farm, has been taking care of me for years since my Dad, W. A. Thompson, passed away over 12 years. He was a State Farm Agent for over 66 years. Lad and his team (Aaron) have been watching out for me. I appreciate you guys so much!!!"
We responded:
"Thank you, Donna. Glad to have you as a customer. Lad"
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Jon Taulbee

February 27, 2026

5  out of  5
rating by Jon Taulbee
"Absolutely first class Dustie was wonderful to work with"
We responded:
"Thank you, Jon. Dustie loves taking care of our customers. Lad"
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Rob Rogers

February 19, 2026

5  out of  5
rating by Rob Rogers
"Special thanks to Logan and Conner who both jumped in to help me quickly resolve a car issue. Very appreciative of how you responded and helped me to get everything set up. Thank you! I had another great experience working with Conner today. Dealing with an accident, and he was again very helpful! Much appreciated!"
We responded:
"Rob - sometimes it takes two to get the job done. Glad Conner and Logan were able to team up to get your issue resolved. We are always here for you. Thanks - Lad"
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Justin langston

February 18, 2026

5  out of  5
rating by Justin langston
"Connor was a big help and took care of what I needed in a quick manner."
We responded:
"Conner is great. Thank you for recognizing him. Appreciate your business. Lad"
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Claire Forrest

February 18, 2026

5  out of  5
rating by Claire Forrest
"Keisha was such a great help! Highly recommend working with her!"
We responded:
"Thank you, Claire. Appreciate your business. Lad"
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Lynnette Muleady

February 7, 2026

5  out of  5
rating by Lynnette Muleady
"Logan was great helping me make necessary changes to my policy. He is knowledgeable and prompt in his follow up. He also is just a pleasure to work with. Everyone in Lad's office has been great to work with and I highly recommend this team!"
We responded:
"Thank you, Lynnette. Logan is a fantastic customer service representative. Glad your experience with him was awesome. Lad"
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Sabita

January 28, 2026

5  out of  5
rating by Sabita
"I had a great experience with the insurance company. Mr. Logan was very helpful and honest to describe the policies."
We responded:
"Thanks, Sabita. Logan is definitely helpful and honest. He strives to give the best advice advice. Thanks - Lad"